Ace69 Privacy Policy

1 Introduction

Ace69 (referred to as "we", "ace69", or the "platform") operates an online gaming and betting platform for users in Bangladesh. We understand how important your personal information is to you.

This privacy policy describes in detail how ace69 collects, processes, and protects data from users of its website and mobile app. Whether you are registering, playing games, making a deposit, or contacting our support team — we take every precaution to safeguard your privacy.

Ace69 follows international data protection standards and never shares personal information with third parties without your consent. Our privacy policy is fully transparent — no hidden clauses, no ambiguous language.

2 What Data We Collect

Ace69 collects various types of information to keep its services running smoothly. This data comes from two main sources — what you provide directly and what is collected automatically while you use the service.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and district
• National ID or passport number (for KYC verification)
• BKash / Nagad / Rocket number (for payment processing)
• What you write when contacting our support team

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser type and language settings
• Pages visited on ace69 and time spent on each
• Login time and location data (up to city level)
• Gaming History & Transaction Records
• Behavioral data collected through cookies and tracking pixels

3 How We Use Your Data

Ace69 uses collected data only for specific purposes. No information is used beyond its intended scope. Below is the complete list of how ace69 uses your data:

Ace69 never sells your data to advertising companies. Promotional messages are sent only with your consent, and you can opt out at any time.

4 Data Sharing & Disclosure

Ace69 does not sell your personal data to third parties. However, limited information may be shared in specific circumstances necessary for service operations:

• Payment Processors: Required information is shared with bKash, Nagad, and Rocket to verify transactions.
• Technology Partners: Data may be shared under contract with ace69's server operators, cloud storage providers, and cybersecurity service partners.
• Legal Authorities: If legally required by a court order or government investigation, ace69 may be obligated to provide information.
• Fraud Prevention: Anonymized data may be shared with industry partners for cross-platform fraud detection.

In all cases above, ace69 ensures that third parties use your data only for the specified purpose and adhere to the same standard of privacy protection.

5 Cookie Policy

Ace69 uses cookies on its website and app. Cookies are small text files stored on your device that help ace69 remember your preferences and usage patterns.

Types of cookies ace69 uses:

• Essential Cookies: Required to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand and improve ace69 page performance.
• Marketing Cookies: To show you relevant ace69 offers and promotions (with consent only).

6 Data Protection Measures

Ace69 uses industry-leading technology to protect your data. Our security measures include:

• SSL/TLS Encryption: All ace69 pages and transactions are protected with 256-bit SSL.
• Data Encryption: Sensitive data is stored in databases using AES-256 encryption.
• Two-Factor Authentication (2FA): OTP verification available at login.
• Regular Security Audits: ace69's systems are regularly penetration tested by independent third parties.
• Anti-Fraud System: An AI-powered system that detects suspicious activity in real time.
• Firewall & DDoS Protection: ace69 servers are protected at all times by advanced firewalls.

Please note that no online system is completely secure. Keep your ace69 password strong and never share it with anyone.

7 Data Retention Period

Ace69 does not store your data indefinitely. Each type of information is retained for a defined period:

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Support Conversations: Up to 2 years after last contact.
• Cookie Data: Varies by cookie type, from 7 days up to 1 year.

Once the retention period expires, ace69 securely deletes or anonymizes your data so you can no longer be identified.

8 Your Rights

As an ace69 user, you have several important rights over your personal data. ace69 fully respects these rights.